Contact us

If you want to find out more about NHS North East London and the City, or you need support and advice about local health services including how to make a formal complaint about health care you can:

Telephone the Patient Advice and Liaison Service (PALS) and complaints team for your borough (Monday to Friday, 9am – 5pm)

• Barking and Dagenham - 0800 389 5360
• Havering - 0800 328 2556
• Redbridge - 0800 0926 995
• Waltham Forest - 020 8539 3939

or email: the PALS team at r-pct.palscomplaints@nhs.net

For freedom of information request contact our Freedom of Information Officer on Freedom@onel.nhs.uk or 020 8926 5323.

Email us. Our email addresses are in the format: firstname.lastname@onel.nhs.uk.  If you don’t know who to contact, you can email PALS on r-pct.palscomplaints@nhs.net

The NHS computer system has strong filters, so occasionally emails get blocked. If you don’t hear back, please do follow up with a phone call.

Write to. PALS and complaints department
                NHS North East London and the City (Outer north east London head office)
                Becketts House
                2-14 Ilford Hill
                Ilford IG1 2QX

Alternatively you can contact the Borough teams:

Barking and Dagenham

Barking Community Hospital, Upney Lane, Barking, Essex,  IG11 9LX.  

Telephone: 020 8532 6250 

Havering

Bentley Office, St George's Hospital, 117 Suttons Lane, Hornchurch, RM12 6RS.

Telephone: 017 0846 5493

Redbridge

Becketts House, 2-14 Ilford Hill, Ilford Essex IG1 2QX. 

Telephone: 020 8926 5205

Waltham Forest

SCORE Community Building, 100 Oliver Road, Leyton, E10 5JY. 

Telephone: 020 8430 7307

Or

Public Health teams:

Barking and Dagenham

Barking Town Hall, room 28, Lower ground Floor, 1 Town Square, Barking, IG11 7LU

Telephone: 0208 227 3953

Havering

London Borough of Havering, 12th Floor, Mercury House, Mercury Gardens, Romford, RM1 3SL

Telephone: 01708 431806

Redbridge

Becketts House, 2-14 Ilford Hill, Ilford, Essex, IG1 2QX

Telephone: 0208 926 5145

Waltham Forest

1st Floor, Silver Birch House, Uplands Business Park A, Blackhorse Lane, Walthamstow, E17 5SD

Telephone: 0208 430 7442/7432

 

 

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Last updated 2 February 2012.